PRIVACY POLICY
Kodiak Media Group, LLC ("Kodiak Media Group," "we," "us," or "our") is a video production and marketing company based in Clearwater, Florida. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website kodiakmediagroup.com, contact us, book a call, become a client, or otherwise interact with our services (collectively, the "Services").
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information you provide to us directly. When you fill out a form, request a quote, book a consultation, become a client, or communicate with us, we may collect:
- Name
- Email address
- Phone number
- Mailing or business address
- Payment and billing information
- Details about your project, business, or the content you provide to us
- Any other information you choose to share in messages, calls, or intake forms
Information collected automatically. When you visit our website, we and our third-party providers may automatically collect:
- IP address and general location
- Browser type, device type, and operating system
- Pages viewed, links clicked, and time spent on our site
- Referring website and search terms
- Cookie and pixel data (see Section 5)
Payment information. Payments and billing are managed through our client and billing platform, Archie, and processed by our third-party payment processor, Stripe. We do not store full payment card numbers on our own systems; card data is handled by these providers under their own security standards and privacy policies.
2. How We Collect Information
We collect information through:
- Website contact, lead, and intake forms
- Scheduling and booking tools (such as Calendly and iClosed)
- Our customer relationship management (CRM), client onboarding, and billing platform (Archie)
- Additional marketing and CRM tools (such as GoHighLevel)
- Cookies, pixels, and analytics technologies
- Direct communications with you (email, phone, messaging, and meetings)
3. How We Use Your Information
We use the information we collect to:
- Provide, deliver, and manage our video production and marketing services
- Respond to inquiries and communicate with you about your project
- Schedule and manage consultations and meetings
- Process payments and manage billing
- Send service updates, invoices, and, where permitted, marketing communications
- Analyze and improve our website, services, and marketing performance
- Maintain records and comply with legal, tax, and contractual obligations
- Protect against fraud and secure our systems
4. How We Share Your Information
We do not sell your personal information for money.
We share information only in the following circumstances:
- Service providers. We share information with the third-party tools and vendors that help us operate, including those listed in Section 6. These providers may only use your information to perform services on our behalf.
- Legal requirements. We may disclose information if required by law, subpoena, or valid legal process, or to protect our rights, safety, or property.
- Business transfers. If Kodiak Media Group is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Advertising and analytics. While we do not sell personal information in exchange for money, our use of advertising and analytics technologies — such as the Meta Pixel and Google Analytics — may involve sharing certain online identifiers and browsing activity with those platforms so we can measure and target advertising. Under some privacy laws, this type of sharing for targeted or cross-context advertising may be treated as a "sale" or "sharing" of personal information. You can limit this activity using the controls described in Sections 5 and 7.
5. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to operate our site, understand how visitors use it, and support our advertising. These include:
- Google Analytics — to measure website traffic and usage.
- Meta Pixel — to measure ad performance and deliver relevant advertising on Meta platforms (Facebook and Instagram).
You can control cookies through your browser settings and opt out of certain tracking as described in Section 7. Disabling cookies may affect how parts of our website function.
6. Third-Party Services
We rely on the following third-party services, each of which has its own privacy policy governing how it handles data:
- Google Analytics
- Meta (Meta Pixel / advertising)
- Archie (CRM, client onboarding, billing, and project management)
- GoHighLevel (marketing and CRM)
- Stripe (payment processing)
- Calendly (scheduling)
- iClosed (scheduling and sales)
This list may change as we add or replace tools. We encourage you to review the privacy policies of any third-party platform whose services you interact with.
7. Your Choices and Rights
You have the following choices regarding your information:
- Marketing emails. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly. We may still send you non-promotional messages related to your account or active projects.
- Access, correction, and deletion. You may request that we provide, correct, or delete the personal information we hold about you by contacting us using the details in Section 11. We will respond as required by applicable law.
- Cookies. You can manage or disable cookies through your browser settings.
- Google Analytics. You can opt out using the Google Analytics Opt-out Browser Add-on.
- Meta ads. You can adjust your ad preferences within your Facebook and Instagram account settings.
Kodiak Media Group serves clients in Florida and the broader United States. If you are a Florida resident, you may have certain rights regarding your personal information under Florida law. If you have questions about your rights, please contact us using the information in Section 11.
8. Data Retention
We retain personal information for as long as needed to provide our Services, maintain business and financial records, resolve disputes, and comply with our legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.
9. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our Services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy choices, contact us at:
Kodiak Media Group, LLC
14220 66th St N
Clearwater, FL 33764
Email: [email protected]
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Material changes will be posted on this page, and continued use of our Services after changes take effect constitutes acceptance of the updated policy.